Shipping policy

Shipping Policy

At Alchemy & Air, we are committed to delivering your order as quickly and efficiently as possible.

Shipping Method

All orders are shipped via Aramex Store To Door, one of South Africa’s leading courier services.

Delivery Timeframes

Most orders are delivered within 8–11 business days from the date of dispatch.

Please note that delivery timeframes are estimates and may vary depending on your location, courier operations, public holidays, and other factors outside our control.

Order Processing

Orders are typically processed within 1–3 business days before being dispatched.

Once your order has been shipped, you will receive tracking information via email so you can monitor its progress.

Shipping Delays

While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, including:

  • Courier operational delays
  • Severe weather conditions
  • Public holidays
  • High shipping volumes
  • Industrial action or service disruptions

Alchemy & Air is not liable for delays caused by third-party courier services once an order has been dispatched. However, we will gladly assist customers in tracking and resolving delivery issues where possible.

Shipping Costs

Shipping costs are calculated at checkout unless a promotional free shipping offer applies.

Eligible orders may qualify for free shipping as advertised on our website.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

Alchemy & Air cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and any supporting photographs so that we can investigate the matter with the courier.

Contact Us

If you have any questions regarding your shipment, please contact our support team:

Alchemy & Air
Email: ekuxava@gmail.com

We are always happy to assist.