Refund policy

Return & Refund Policy

At Alchemy & Air, we want you to be satisfied with your purchase. Please read our Returns & Refunds Policy carefully before placing your order.

Returns

Due to the personal nature of wearable support products, we can only accept returns for items that are unused, unworn, unwashed, and returned in their original packaging with all tags and components included.

Return requests must be submitted within 7 days of receiving your order.

Items returned without prior authorization may not be accepted.

Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 7 days of delivery.

To qualify:

• The product must be unused and in resalable condition.
• The product must be returned in its original packaging.
• Return shipping costs are the responsibility of the customer.
• Original shipping fees are non-refundable.

Once the returned item has been inspected and approved, a refund will be processed to the original payment method.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and provide clear photographs of the issue.

Where applicable, we may offer:

• A replacement product;
• A repair (if appropriate); or
• A refund in accordance with applicable consumer protection laws.

Non-Returnable Items

For hygiene and health protection reasons, we cannot accept returns of products that:

• Have been worn, used, washed, altered, or damaged after delivery;
• Are returned without original packaging;
• Show signs of misuse or excessive wear.

Refund Processing

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

Processing times may vary depending on your bank or payment provider.

Shipping

Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items that are lost in transit.

Contact Us

For all return and refund requests, please contact:

Alchemy & Air
Email: ekuxava@gmail.com

Please include your order number and a brief description of your request so that we can assist you as quickly as possible.

Consumer Rights

Nothing in this policy limits or excludes any rights that customers may have under applicable South African consumer protection legislation, including the Consumer Protection Act, where such rights cannot legally be excluded.